Refund Policy

The biodata unlock is a one-time digital purchase, shown to you in full before anything is charged — you always see the exact price and what it includes before you pay. This page explains when we refund. If anything here is unclear, write to us first: help@makemybiodata.app.

When you are covered

• Payment succeeded but the PDF never arrived. First we fix it — your payment is safe and the PDF will be generated at no extra cost. If we cannot make it work within a reasonable time, you get a full refund.
• You were charged twice for the same biodata. Duplicate charges are reviewed promptly and the duplicate is refunded in full after verification with the payment processor.
• The delivered PDF is materially defective (for example, unreadable or missing your content) and we cannot correct it. A full refund is issued.

What a refund means

• A fully refunded unlock is revoked: new downloads and previously generated files stop being available. Your biodata itself is never deleted automatically — it remains yours to unlock again later.
• Refunds are returned to the original payment method through Razorpay. Bank settlement typically takes 5–10 business days depending on your bank.
• Approved refunds are manual and reviewed case by case; you will always receive a written confirmation with a reference.

What is generally not refundable

• Change of mind after a successful, working download.
• Typos or content choices in the biodata you created (you can edit and re-download for free instead).
• Purchases made on a duplicate biodata you created knowingly — each biodata is a separate product, as stated before duplication.

How to request

Email help@makemybiodata.app from the address you used to verify, and include your biodata link (from My Biodatas) and, if you have it, the payment reference from your bank or UPI app. We aim to respond within 2 business days.